We’re here to make your experience with Norvella as smooth and straightforward as possible. Below you’ll find answers to common questions about ordering, shipping, and support.
Once you place an order, you’ll receive an order confirmation email right away. This means your order has been successfully received and is being processed.
If you notice any mistake in your order, please contact us as soon as possible so we can help before it is shipped.
All orders are processed within 2–5 business days.
After processing, delivery typically takes:
Once your order ships, you will receive a tracking number by email so you can follow your package in real time.
Please note that delivery times may vary slightly due to carrier delays or customs processing.
As soon as your order is shipped, you will receive a tracking number via email.
You can use this tracking number to follow your package until it arrives.
If your tracking number is not updating, please allow 24–72 hours for carrier updates to appear.
We want you to be fully satisfied with your purchase.
If there is an issue with your order, you may request a return or refund within 30 days of delivery.
To be eligible for a return:
If your item arrives damaged or defective, please contact us immediately with photos and we will resolve it as quickly as possible.
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery.
Include:
We will replace the item or issue a refund depending on the situation.
If you need help with anything, we’re here for you.
📧 Email: support@norvelladesign.com
⏱ Response time: 24–48 hours (business days)
Yes, we ship to most countries worldwide.
Orders can be changed or canceled before they are shipped. Once shipped, we are unable to make changes.
Most orders arrive within 7–15 business days after processing.
If your question isn’t listed here, feel free to reach out anytime. We’re happy to help.