Last updated: 5/20/2026
At Norvella, we want you to feel confident in your purchase. If there is an issue with your order, we are committed to working with you to find a fair solution.
Return Eligibility:
We accept returns within 30 days of delivery for eligible items.
To qualify for a return:
- Items must be unused and in original condition
- Items must be returned in their original packaging
- Proof of purchase or order number is required
Certain items may not be eligible for return, including:
- Final sale items
- Customized or made-to-order products
- Items damaged through misuse or improper installation
How to Start a Return:
To request a return, please contact our support team at:
support@norvelladesign.com
Please include:
- Your order number
- The reason for your return
- Photos if the item arrived damaged or incorrect
Our support team will provide return instructions within 1–3 business days.
Damaged, Defective, or Incorrect Items:
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
Please include clear photos of:
- The item
- The packaging
- Any visible damage
If approved, we will provide either:
- A replacement item
- A full refund
- Store credit when appropriate
Refund Processing:
Once your return is received and inspected, we will notify you regarding approval status.
Approved refunds are issued to the original payment method within approximately 5–10 business days depending on your bank or payment provider.
Shipping Costs:
Customers are responsible for return shipping costs unless:
- The item arrived damaged
- The wrong item was received
- The item was defective upon arrival
Order Cancellations:
Orders may be canceled before shipment. Once an order has been processed or shipped, cancellation may no longer be possible.
Contact Us:
For questions regarding returns or refunds, please contact:
support@norvelladesign.com
https://norvelladesign.com