Last updated: 5/20/2026
Thank you for shopping with Norvella. We are committed to providing reliable shipping and clear communication throughout the delivery process.
Order Processing:
Orders are typically processed within 2–5 business days after payment is confirmed.
During periods of high demand, holidays, or promotional events, processing times may be slightly extended.
Shipping Times:
After processing, most orders are delivered within approximately 7–15 business days depending on destination and carrier conditions.
Please note:
- Delivery estimates are not guaranteed
- Business days do not include weekends or holidays
- International shipments may require additional transit time
Order Tracking:
Once your order ships, you will receive a shipping confirmation email containing tracking information.
Tracking updates may take 24–72 hours to appear after the shipping label has been created.
Shipping Carriers:
We work with established shipping partners and logistics providers to help ensure orders arrive safely and efficiently.
Carrier delays caused by weather, customs processing, transportation disruptions, or other circumstances outside our control may occasionally occur.
Incorrect Shipping Information:
Customers are responsible for providing accurate shipping information at checkout.
Norvella is not responsible for lost or delayed shipments caused by incorrect or incomplete addresses submitted by the customer.
Lost or Delayed Packages:
If your package appears delayed or lost, please contact us and we will work with the shipping carrier to assist you.
International Orders:
We currently ship to multiple countries worldwide.
Depending on your location, customs duties, taxes, or import fees may apply and are the responsibility of the customer.
Contact Information:
For shipping questions or order support, please contact:
support@norvelladesign.com
https://norvelladesign.com